For Commercial Health Plans, TPAs & Insurers
Improve Patient Outcomes.
Eliminate Waste.
Lower DME & Supply Costs.
Carelink partners with health plans and Third-Party Administrator (TPA) through a high-touch, human-led approach, not auto-ship algorithms, to keep members on therapy, reduce waste, and lower overall Durable Medical Equipment (DME) and supply-related healthcare costs.
Our Story
Transforming How DME Impacts Cost & Care
Carelink was founded by industry leaders who saw firsthand how traditional DME and supply models were failing both health plans and their members.
Working closely with TPAs and plan sponsors, they experienced the frustration of oversupply, poor adherence, and rising costs driven by a lack of accountability. Carelink was created to offer a better way, combining a high-touch, clinically focused approach with a commitment to transparency, partnership, and long-term performance.
The result is a model designed not just to deliver supplies, but to actively manage outcomes and reduce total cost of care.
Why Carelink
A Smarter & Proactive Approach to DME & Supplies
Traditional DME and supply models rely on automation, volume, and reactive service, driving unnecessary costs and leaving members without the support they need to stay on therapy. Carelink was built to change that, replacing auto-ship models with a high-touch, human-led approach.
Built exclusively for commercial health plans and administrators, we combine consistent member engagement with clinically focused follow-up and an integrity-driven fulfillment model to deliver better outcomes and a true partnership that acts as an extension of your team.
A Look at the Numbers
Why Plan Sponsors Choose Us
When adherence improves and unnecessary supply waste is eliminated, the impact on cost and quality of care is immediate and measurable.
Average Annual Savings Per Member
Our high-touch model reduces overall medical spend by improving adherence and eliminating unnecessary supply utilization.
Consistent
Therapy Adherence
Ongoing, personalized engagement helps members stay on track and fully supported in their therapy.
Fewer
Acute Care Events
Proactive monitoring helps identify risks early, reducing inpatient utilization and avoidable complications.
The Carelink Difference
Our 90-Day Promise
Scheduled Member Check-Ins
At least every 90 days, our team reviews therapy usage, comfort, and clinical effectiveness, providing personalized guidance and resolving issues to keep members engaged and supported.
Precision-Based
Supply Management
Supplies are delivered based on actual need and usage, eliminating oversupply and reducing unnecessary spend while ensuring members always have what they need.
Early Intervention & Issue Resolution
Regular engagement allows us to identify adherence gaps, equipment issues, and clinical concerns early, so they can be addressed before leading to higher-cost care.
Aligned with Plan Performance
Our model supports cost control, improves outcomes, and functions as an active extension of your health plan.
This consistent, high-touch engagement model ensures Carelink functions as the clinical eyes and ears of your plan, actively identifying risks, supporting members, and managing outcomes, not just fulfilling orders.
Products
Essential Equipment, Delivered with Purpose
Carelink provides a full range of high-quality durable medical equipment and supplies, including CPAP therapy, continuous glucose monitors, and other essential solutions. Every product is supported by proactive outreach and white-glove guidance to ensure members use it correctly and consistently.
Lisa Schanbacher
Chief Operations Officer, Automated Group Administration, Inc. (AGA)
A Long Term Partner, Not a Vendor
Connect with our team to explore how Carelink can help your plan deliver more effective, member-centered care while reducing unnecessary costs. Together, we’ll uncover opportunities to improve adherence, strengthen outcomes, and make a meaningful difference in the lives of the members you serve.